XBridge Shop - Fashion Apparel Store

1. Acceptance of Terms

By accessing and using XBridge Shop, you accept and agree to be bound by these Terms of Service.

📋 What This Means

• These terms create a legal agreement between you and XBridge Shop
• By using our website, you confirm you understand and accept these terms
• If you disagree with any part, please do not use our services
• These terms apply to all users, including browsers and customers

Age Requirement

You must be at least 16 years old to use our services. Users under 18 need parental consent for purchases.

2. Account Registration & Responsibilities

Creating an account gives you access to personalized features and order tracking:

✅ Your Responsibilities

Provide accurate, complete information
Keep your password secure and confidential
Update information when it changes
Use your account only for lawful purposes
Notify us of unauthorized access

🔒 Account Security

Choose a strong, unique password
Don't share login credentials
Log out from shared devices
Monitor account activity regularly
Report suspicious activity immediately

⚠️ Account Liability

You are responsible for all activities under your account. We are not liable for losses due to unauthorized use if you fail to protect your credentials.

3. Products & Pricing

We strive to provide accurate product information and competitive pricing:

🏷️ Product Information

• We make every effort to display accurate colors, sizes, and descriptions
• Actual products may vary slightly due to manufacturing differences
• Monitor displays may affect color appearance
• Size charts are provided as guides - fit may vary by brand

💰 Pricing Policy

• All prices are in Hong Kong Dollars (HKD) unless stated otherwise
• Prices include applicable taxes where required
• We reserve the right to change prices without notice
• Sale prices are valid for limited time periods
• Pricing errors will be corrected, and affected orders may be cancelled

📦 Availability

• Stock levels are updated regularly but not guaranteed
• Out-of-stock items will be removed from your cart
• Pre-order items have estimated shipping dates
• We may limit quantities per customer

4. Orders & Payment

Our ordering process is designed to be simple and secure:

🛒 Order Process

Add items to your shopping cart
Review cart contents and quantities
Proceed to secure checkout
Enter shipping and billing information
Select payment method
Review and confirm your order
Receive order confirmation email

💳 Payment Methods

• Credit/Debit Cards (Visa, MasterCard, JCB)
• PayPal and digital wallets
• Bank transfers (for large orders)
• Buy now, pay later options
• Gift cards and store credit

🔐 Payment Security

All payments are processed through secure, PCI-compliant systems. We never store your complete credit card information on our servers.

Order Acceptance

Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or violation of these terms.

5. Shipping & Delivery

We offer various shipping options to meet your needs:

Shipping Method	Delivery Time	Cost
Standard Shipping	3-5 business days	HK$100 (Free over HK$1,500)
Express Shipping	1-2 business days	HK$200
Same-Day Delivery	Within 6 hours	HK$350 (Hong Kong Island area only)

📍 Delivery Areas

• Hong Kong (all districts and regions)
• Outlying islands (additional fees apply)
• International shipping (selected countries)
• PO Box delivery not available

📦 Delivery Terms

• Signature required for orders over HK$5,000
• Safe place delivery available on request
• Redelivery fees may apply for failed attempts
• Tracking information provided via email/SMS

6. Returns & Exchanges

We want you to be completely satisfied with your purchase:

✅ 30-Day Return Policy

Return most items within 30 days of delivery for a full refund or exchange, provided they meet our return conditions.

✅ Returnable Items

• Unworn clothing with original tags
• Shoes in original packaging
• Accessories in original condition
• Items purchased at full or sale price

❌ Non-Returnable Items

• Underwear and swimwear
• Personalized or customized items
• Items damaged by normal wear
• Final sale or clearance items

Return Process

Log into your account and initiate return request
Print the prepaid return label
Package items securely with original packaging
Drop off at designated shipping location
Receive refund within 5-7 business days after processing

Exchange Process

For size or color exchanges, we'll send the replacement item as soon as we receive your return. Exchange shipping is free for defective items.

7. Intellectual Property

All content on XBridge Shop is protected by intellectual property laws:

🏢 Our Rights

• Website design and layout
• Product photography and descriptions
• XBridge Shop logo and branding
• Software and technical systems
• Marketing materials and content

👤 Your Rights

• Personal use of website content
• Sharing product links on social media
• Printing order confirmations and receipts
• Taking screenshots for personal reference

🚫 Prohibited Uses

• Commercial use without written permission
• Copying or reproducing website content
• Using our images for competing businesses
• Reverse engineering our software or systems

Brand Protection

We actively protect our intellectual property rights. Unauthorized use may result in legal action and account termination.

8. User Conduct & Prohibited Activities

To maintain a safe and positive environment for all users:

🚫 Prohibited Activities

Fraudulent Activities

• Using stolen credit cards
• Creating fake accounts
• Providing false information
• Chargebacks without valid reason

System Abuse

• Automated purchasing (bots)
• Excessive returns or exchanges
• Attempting to hack our systems
• Overloading our servers

✅ Expected Behavior

• Provide accurate information
• Respect other users and staff
• Use services for legitimate purposes
• Follow all applicable laws
• Report suspicious activities

⚠️ Consequences

• Warning and account restrictions
• Temporary or permanent suspension
• Order cancellation and refund
• Legal action for serious violations
• Reporting to authorities if required

9. Limitation of Liability

While we strive to provide excellent service, certain limitations apply:

⚖️ Legal Disclaimer

Our liability is limited to the maximum extent permitted by law. This section outlines important limitations on our responsibility.

🛡️ Service Availability

• We cannot guarantee 100% uptime or availability
• Maintenance and updates may cause temporary interruptions
• Third-party service failures are beyond our control
• Force majeure events may affect service delivery

💰 Financial Limitations

• Maximum liability limited to purchase price of affected items
• No liability for indirect, consequential, or punitive damages
• Business losses and lost profits are excluded
• Claims must be made within reasonable time limits

🔗 Third-Party Services

• Shipping carriers operate independently
• Payment processors have their own terms
• Social media integrations are third-party services
• External links lead to sites we don't control

Consumer Rights

Nothing in these terms affects your statutory consumer rights under applicable law. Some jurisdictions do not allow certain liability limitations.

10. Dispute Resolution

We're committed to resolving any issues fairly and efficiently:

🤝 Preferred Resolution

We encourage direct communication to resolve disputes quickly and amicably.

Contact our customer service team
Provide detailed information about the issue
Work together to find a mutually acceptable solution
Document the agreed resolution

📞 Contact Methods

• Email: xbridgee.contact@gmail.com
• Live chat on website
• Written correspondence

⏱️ Response Times

• Email: Within 24 hours
• Phone: Immediate during business hours
• Complex issues: Up to 5 business days
• Escalated matters: Up to 14 days

Formal Dispute Process

If direct resolution fails, disputes will be handled through binding arbitration in accordance with Hong Kong law, conducted in Hong Kong.

11. Changes to Terms

We may update these terms to reflect changes in our business or legal requirements:

📢 Notification Process

• Major changes: 30 days advance notice
• Email notification to registered users
• Prominent website announcement
• Updated terms posted with revision date

👤 Your Options

• Review changes when notified
• Contact us with questions or concerns
• Close account if you disagree
• Continued use means acceptance

📅 Effective Date

Changes become effective 30 days after notification, unless you close your account before then. Emergency changes for legal compliance may take effect immediately.

12. Contact Information

Questions about these Terms of Service? We're here to help:

Customer Service

Email: xbridgee.contact@gmail.com

Hours: Mon-Fri 9:00-18:00 (UTC+8)

Live Chat: Available on website

Company Name: SAFEVISA LIMITED

📍 Legal Department

SAFEVISA LIMITED

XBridge Shop Legal Team

RM A5, 7/F, ASTORIA BUILDING

NO.34 ASHLEY ROAD, TSIM SHA TSUI

HONG KONG

Email: xbridgee.contact@gmail.com

Quick Response: For urgent matters, please call our customer service line. For legal inquiries, allow up to 5 business days for a detailed response.

13. Governing Law

These Terms of Service and any disputes arising from or related to your use of XBridge Shop are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.

⚖️ Legal Framework

• All disputes shall be resolved under Hong Kong law
• Hong Kong courts have exclusive jurisdiction
• Any legal proceedings shall be brought in Hong Kong
• These terms are interpreted according to Hong Kong legal principles

🏛️ Jurisdiction

• Hong Kong courts have exclusive jurisdiction
• All legal proceedings in Hong Kong
• Service of process in Hong Kong
• Enforcement of judgments in Hong Kong

📋 Applicable Law

• Hong Kong common law and statutes
• Hong Kong consumer protection laws
• Hong Kong data protection regulations
• Hong Kong e-commerce regulations

International Users

By using our services, you agree that Hong Kong law applies regardless of your location. If any provision conflicts with local law, Hong Kong law shall prevail to the maximum extent permitted.