Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
We collect information to provide better services to our users. The types of information we collect include:
Personal Information
- Account Details: Name, email address, phone number, date of birth
- Contact Information: Billing and shipping addresses
- Authentication: Password and security questions
Transaction Information
- Purchase History: Items bought, prices, dates
- Payment Details: Credit card information (encrypted)
- Order Information: Shipping preferences, special instructions
Technical Information
- Device Data: IP address, browser type, operating system
- Usage Analytics: Pages visited, time spent, click patterns
- Cookies: Preferences, session data, marketing tracking
Legal Basis: We collect this information based on your consent, contract fulfillment, legitimate interests, and legal obligations.
Your information helps us provide, improve, and protect our services:
🛍️ Service Delivery
- Process and fulfill orders
- Handle payments and refunds
- Provide customer support
- Send order confirmations and updates
🎯 Personalization
- Recommend products you might like
- Customize your shopping experience
- Remember your preferences
- Show relevant content and offers
📧 Communication
- Send promotional emails (with consent)
- Notify about new products and sales
- Share important account updates
- Respond to your inquiries
🔒 Security & Legal
- Prevent fraud and abuse
- Comply with legal requirements
- Resolve disputes
- Protect our rights and property
🚫 We Never Sell Your Personal Information
Your privacy is not for sale. We do not and will never sell your personal data to third parties.
We may share your information only in these specific circumstances:
Service Providers
Trusted partners who help us operate our business:
- • Payment processors (Stripe, PayPal)
- • Shipping companies (FedEx, UPS, local carriers)
- • Cloud hosting providers (AWS, Google Cloud)
- • Email service providers
Legal Requirements
When required by law or to protect rights:
- • Court orders or legal processes
- • Government investigations
- • Protecting against fraud or security threats
- • Enforcing our terms of service
Business Transfers
In case of corporate changes:
- • Company mergers or acquisitions
- • Asset sales or transfers
- • Bankruptcy proceedings
We implement industry-standard security measures to protect your information:
Encryption
All data transmitted using SSL/TLS encryption
Access Control
Strict employee access controls and authentication
Monitoring
24/7 security monitoring and threat detection
Additional Security Measures:
- • Regular security audits and penetration testing
- • Employee background checks and security training
- • Secure data centers with physical access controls
- • Regular software updates and security patches
- • Incident response plan for security breaches
You have important rights regarding your personal information:
📋 Access & Portability
- Request a copy of your data
- Download your information
- See how we use your data
✏️ Correction & Updates
- Update incorrect information
- Complete incomplete data
- Modify your preferences
🗑️ Deletion & Restriction
- Delete your account and data
- Restrict certain processing
- Object to data use
🚫 Opt-Out Options
- Unsubscribe from marketing
- Disable cookies
- Withdraw consent
How to Exercise Your Rights
Contact us at privacy@xbridgeshop.com or use your account settings.
We'll respond within 30 days and may need to verify your identity for security.
We use cookies and similar technologies to enhance your experience:
🍪 Essential Cookies
Required for basic site functionality:
- • Shopping cart contents
- • Login sessions
- • Security features
- • Language preferences
📊 Analytics Cookies
Help us understand how you use our site:
- • Page views and traffic sources
- • Popular products and features
- • Site performance metrics
🎯 Marketing Cookies
Used for personalized advertising (with consent):
- • Targeted product recommendations
- • Retargeting campaigns
- • Social media integration
Cookie Control: You can manage cookie preferences in your browser settings or through our cookie banner. Note that disabling certain cookies may affect site functionality.
We keep your information only as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active + 2 years | Service provision, legal requirements |
| Transaction Records | 7 years | Tax compliance, warranty claims |
| Marketing Data | Until unsubscribe + 3 years | Consent management, suppression lists |
| Website Analytics | 26 months | Performance optimization |
| Support Tickets | 3 years | Quality improvement, training |
Your information may be transferred to and processed in countries other than your own:
🌍 Global Operations
We operate globally and may transfer data to:
- • United States (cloud hosting, analytics)
- • European Union (customer support, fulfillment)
- • Asia-Pacific (regional operations)
🛡️ Safeguards
- Standard Contractual Clauses
- Adequacy decisions
- Binding Corporate Rules
- Certification schemes
📋 Your Rights
- Request transfer details
- Object to transfers
- Seek local remedies
- Contact supervisory authorities
Still Have Questions?
Our privacy team is here to help you understand how we protect your information.